Dear Crate Marine Belleville Customers,

May 29/2021

It has been a pleasure seeing lots of familair faces this past week and we look forward to an amazing season ahead.

A guide to Responsible Social Distancing for all boaters

The following is a guide that outlines current guidelines and responsibilities of what boaters should expect and are required to respect when coming to the marine facility.

These guidelines have been put in place to protect the health and safety of our staff as well as all guests. They are subject to change and will remain in place as long as directed by our government, health care professionals and as deemed necessary by management. We encourage all boaters to regularly check government websites for current regulations.

Quick access to Ontario’s Roadmap to Reopen:
https://news.ontario.ca/en/backgrounder/1000159/roadmap-to-reopen

Arrival

Parking areas

  • Leave space between vehicles / park in every other spot where possible
  • If two vehicles arrive at the same moment and park beside each other one vehicle / family waits in their vehicle while the first to arrive unloads and moves from their vehicle to their boat

Route from vehicle to boat

  • Proceed directly to your boat fully respecting Social Distancing

Loading/Unloading

  • Dock carts will be available. Staff are currently unable to assist with loading/unloading of vehicles and boats. We suggest packing bags and bins accordingly.
  • Boats being dropped off for service should be uncoupled from owner’s vehicle by the owner after advance arrangements for service work to be completed has been coordinated. Please call or email in advance

Launch

  • Boat owners are not permitted to be present for launch unless using their own equipment ie. launching the boat yourself. If you are launching yourself, please move your vehicle to the parking area once boat is launched and move your boat off the launch ramp docks immediately to allow the next boater to use the facility.

Marina Life

Recreation / picnic areas, Boaters Lounge, laundry facilities

  • All will follow local health unit guidelines for use. Full restrictions may be in place

Garbage & recycling

  • Garbage and recycling facilities will be open daily as posted
  • Additional containers have been distributed across the property.

Washrooms/Showers

  • Boaters are encouraged to use onboard facilities as much as possible.
  • Private (single person) Washrooms have been recently renovated and will be cleaned regularly

Boaters Lounge

  • The boaters lounge is closed temporarily until our local requirements allow us to open again safely, we anticipate this to happen sometime in June.

Marina services

Access to any indoor facilities will require use of masks and social distancing

Access to parts

  • Store traffic will be limited to current capacity limits, and 6’ physical distancing measures are always to be respected. For prompt service customers are encouraged to call ahead or email to discuss their needs and place their order prior to arrival. Safe ‘curbside’ pickup can be arranged.

Service & repairs

  • For service and repairs, please call or email us with your inquiries and requests & we will be happy to accommodate your needs.
  • Customers dropping boats off for service will be advised of where boats are to be left. After your departure, our staff will sanitize and move the boat to service area

Boat & Accessory Showrooms

  • Accessory aisles, shelves & inventory will be regularly sanitized. Our teams will be available to discuss your needs – from a socially responsible distance and assist you with your purchases.
  • Where possible virtual boat showings will be made available. We are more than happy to do a walkthrough of any boat while practicing safe social distancing. We will be limiting the number of people on the showroom floor and encourage boaters to please call ahead to book your personal showing.

Transactions

  • E-transfers, online payments, and credit/debit cards will be accepted for payment.
  • Our credit/debit machine will be regularly sanitized, please use Q tips if available to enter personal details.

Fuel Dock

  • As per the Technical Standards & Safety Authority (TSSA), only marina staff are permitted to fill a vessel and all non-staff must be off the boat before fueling can begin. Boaters are to move away from the boat to allow safe social distancing for our fuel dock attendants.
  • We encourage you to allow our staff to fill your fuel tank when we launch. Please call or email the marina to discuss your needs.
  • In season, please allow our Concierge Service to take care of your fueling needs  prior to your arrival or after your departure; advanced notice will allow our staff to fuel your boat a couple days ahead of your visit.
  • To limit the number of boats and therefore the number of people on the docks, only one boat at a time will be allowed at the fuel dock.

Pump out services

  • Pump outs will still be available. Marina staff are to use their keys to remove and replace the waste cap and will be the only ones handling the pump out process, except for flushing water onboard. Our staff will be wearing personal protective equipment during the procedure.
  • To limit the number of boats and therefore the number of people on a dock, we will only be allowing one boat per service dock.

On & around the docks

Food & drink

  • All food and drink are to be consumed on your boat only. Eating or drinking on the marina property or anywhere on the docks will not be permitted.
  • For tips & tricks for cooking onboard, please click here.

Barbecues / Fire pits

  • Boaters are encouraged to use onboard cooking facilities
  • Barbecues will be provided but spread apart to adhere to the guidelines
  • Fire pit areas will remain restricted to local guidelines

Social gatherings

  • Gatherings are not to take place on the docks, walkways, shore or elsewhere on the marina property.
  • All marina-sponsored events will be modified or postponed.

The summer of 2021 presents a wonderful opportunity to get off the docks, venture out onto the water, find a new bay, cove or fishing hole and enjoy your boat. Please be mindful while you are out there – rafting multiple boats together is not recommended.

The Boating Ontario directory contains a wealth of information on facilities and local activities. Please download the free app or see us in store if you would like a printed copy. Our staff are happy to help you plan your time on the water!

Click here to download the boating ontario app – https://www.boatingontario.ca/cpages/directory-app

See below for all of our individual contact information

Front Desk
Phone 888-857-7114
[email protected]

Ryan Crate – General Manager
[email protected]
Landline Ext – 102
Text – (613) 902-1862

Jim Bell – Operations Manager
[email protected]
Landline Ext – 104
Text -(613) 902-1862

Lynda Stewart – Accounting Department
[email protected]
Landline Ext – 103
Text -(613) 902-1862

Dee Thompson – Parts/Service
[email protected]
Landline Ext – 101
Text -(613) 902-1862

Sincerely,

Ryan Crate
Partner/General Manager
Crate Marine Belleville